If you are in logistics, chances are that the POD (Proof of delivery) is the vital document in your business.
If you handle thousands of transports every day, from terminals scattered all over the country or the continent, keeping track of the signed proof of delivery is a nightmare.
When an item is missing, the customer will call the terminal where the goods were initially shipped from, but the POD is definitely not there - it is most likely at the final terminal from where the goods where delivered.
Providing good customer service, at a reasonable cost, based on manual POD archives is almost impossible
With MultiArchive this is history.
When the goods are delivered, the POD is signed and scanned either in the truck or upon return to the terminal. Once scanned and identified, the POD is filed automatically into the central MultiArchive, and immediately available througout the company with a single key stroke from within the business application. A fantastic tool to your customer service staff.
You may even provide direct access to the POD archive from your web-based track'n'trace application, allowing your customers to serve themselves.
Now the question - "who signed for the parcel" - may be answered in seconds, not hours or days. And from the archive you simply send the customer a copy by mail or fax.
Benefits:
- reduced costs
- reduced time used to file PODs
- reduced time used to located PODs
- reduced time used to reproduce PODs
Free benefits
- improved customer service
- immediate availability anywhere in the organization
- immediate availability anywhere in the world
- improved availability 24/7
- improved protection against loss and damage
- improved access security
- improved auditability
- improved scalability
- improved flexibility
Costs:
- MultiArchive modules
- Implementation assistance
- Disk, tape, and optical media for the archive
- Scanners
ROI (Return on investment):
- Typical pay back in a few months
“Online access to all information is, of course, a colossal benefit in relation to our customer service" Carsten Appelt IT Director at Danish Trailers.
